Customer Service Specialist (GER)

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Customer Service Specialist (GER)

Make impact on nature as Customer Service Specialist (German speaking)

Full-time · Breda

Nature House is an international booking platform for unique accommodations in the middle of nature. Sustainability and nature conservation are therefore at the heart of everything we do. For every booking on our platform we contribute to local nature projects. We do this with a mission to protect local biodiversity by inviting people to enjoy nature. To continue our impact growth in Germany, we are looking for a German-speaking Customer Service Specialist to help our guests and landlords in a personal way.

As a Customer Service Specialist you will join the support team in which you will be the contact person for the German guests and landlords. The support team consist of 9 friendly and fun colleagues that have a shared vision to help guests and landlords in a personal and respectful way.

What will be your main focus?

  • You will be fulfilling an intermediate role between German guests and landlords. These contacts take place by phone, e-mail and messages via social media;

  • The activities mainly contain solving problems, handling complaints and answering all sort of questions that are related to our booking platform;

  • You work most of the time in our booking administration system in order to make sure that bookings between guests and landlords run smoothly.

You also will be involved with (20% of your time)

  • Guiding the German landlords from onboarding till going live on our platform;

  • Checking new accommodations for a match with our concept;

  • Marketing and Sales activities such as building relationships with new selected landlords (welcome calls), contact landlords that have no bookings and answering reviews on Google and Facebook.

Do you recognize yourself in the following?

  • You have a proactive attitude when it comes to problem solving;

  • You enjoy helping people and being in contact with them in a personal way;

  • You know how to prioritize when there is more than one job going on at the same time;

  • You know how to give a service in a hospitable way;

  • Communicating in English is no problem for you;

  • You speak German on a native level.

What do you get in return? 

  • An impact environment in which you are valued and can learn a lot about customer service and account management;  

  • A salary between € 2.200,- and € 3.250,- based on 40 hours; 

  • Annual profit bonus of maximum 4 monthly salaries;

  • A yearly training budget of € 1.500 to improve your skills or broaden your horizon;

  • A yearly vitality budget of € 150 to spend on having a healthy life-work balance;

  • Regular company drinks & events depending on the season (e.g. working in our adopted piece of forest, yearly company weekend away in nature);

  • A contract for a minimum of 32 hours;

  • A Nature House voucher to experience a stay in nature in your first year;

  • Ability to work several days from home, a minimum of 2 days in the office for the team spirit;

  • Workations and working remotely from e.g. Germany for some days upon request;

  • A spacious office located at the Valkenbergpark in Breda and within walking distance from the Central Station.

  • Read more about our company and culture on our home page.

Apply

Would you like to join our team as a Customer Service Specialist? Then we would love to hear from you!